Refund & Cancellation Policy

◆ Scope & Applicability

This Policy applies to all engagements with BBO Marketing, including strategy, branding, design, development, digital marketing services, advertising execution, consulting, retainers, training, institutional programs, and digital products. Where an MSA/SOW exists, its refund terms prevail.

₹ MSME Act Compliance & Payment Terms

BBO Marketing is registered under the MSMED Act, 2006. Buyers must make payments within 45 days (or 15 days if no term is agreed). Delays attract compound interest at 3× the RBI rate. Payments are processed securely via Razorpay and PayPal.

◎ Refund Eligibility — Services

Most service fees are non-refundable once work begins. Pre-kickoff cancellations may qualify for a partial refund after deducting admin and gateway charges. Retainers require 30-day notice.

▣ Refund Eligibility — Digital Products

All digital product sales are final once delivered. If technical issues occur, contact us within 7 days for assistance; refunds may be issued if access cannot be restored.

□ Client-Initiated Cancellations

Email cancellations to your account manager and copy accounts@bbomarketing.online. Work completed up to cancellation remains billable.

✦ BBO-Initiated Cancellations

We may cancel or pause services for reasons such as non-payment or unlawful requests. Refunds apply only to unearned advances.

↺ Refund Method & Timelines

Approved refunds are processed to the original mode of payment (Razorpay or PayPal). Processing typically takes 7–10 business days after approval. Refunds are generally credited to the customer’s account within five to seven (5–7) working days after processing, depending on the customer’s bank. International settlements may take longer. Gateway charges, FX differences, chargeback penalties, and platform commissions are non-refundable.

◇ Non-Refundable Components

Non-refundable: discovery workshops, strategy documents, produced assets, stock purchases, media spend, influencer/talent fees, domains/hosting, subscriptions, and payment gateway charges.

◎ Partial Refunds, Credits & Rescheduling

Unused fees may convert to service credits valid for 90 days. Training sessions may be moved to future cohorts subject to availability.

! Chargebacks & Disputes

Filing chargebacks without contacting us may be treated as a policy breach. Evidence of work, approvals, and communication will be submitted in disputes. Direct resolution is encouraged.

✈ International Clients & FX

Refunds for PayPal/card payments will be processed in the original currency when possible. FX differences and cross-border charges are non-refundable.

✓ Confidentiality, IP & Related Policies

Refund decisions do not affect confidentiality or IP ownership rules. See:

✉ How to Request a Refund

Email accounts@bbomarketing.online with subject: Refund Request — <Invoice No.> Include registered name, project name, invoice number, payment details, and reason.

↻ Policy Updates

Updates will be posted on

Refund & Cancellation Policy